Conversational Surveys for Customer Experience & Customer Success Teams
Introducing a new tool for a new era. Customer experience (CX) teams and Customer Success Managers (CSM's) can now have conversations with their customers. Unlike traditional online questionnaires, conversations provide a deeper, more nuanced understanding of net promoter scores (NPS) and customer satisfaction scores (CSAT), allowing for richer insights focused on capturing customer sentiment.
Dive deeper into the details that matter most.
Conversational surveys allow for open-ended discussions, giving participants the freedom to share detailed thoughts, emotions, and experiences. This level of depth is hard to achieve with online surveys, which often limit responses to predefined options.
Create dynamic feedback loops
Our tool can follow up, revisit ideas, and refine your understanding as you build a relationship with your customers. This can strengthen your relationship with customers who feel like their input leads to actual change or improvement.
Ask follow-up questions to get more clarity
During conversational surveys, our tool can ask follow-up questions in real time. If a participant gives a vague or unclear answer, our tool can immediately ask for clarification or dive deeper into a specific point. This dynamic exchange makes it easier to understand the true meaning behind feedback.
Dive deeper into the details that matter most.
Conversational surveys allow for open-ended discussions, giving participants the freedom to share detailed thoughts, emotions, and experiences. This level of depth is hard to achieve with online surveys, which often limit responses to predefined options.
Create dynamic feedback loops
Our tool can follow up, revisit ideas, and refine your understanding as you build a relationship with your customers. This can strengthen your relationship with customers who feel like their input leads to actual change or improvement.
Ask follow-up questions to get more clarity
During conversational surveys, our tool can ask follow-up questions in real time. If a participant gives a vague or unclear answer, our tool can immediately ask for clarification or dive deeper into a specific point. This dynamic exchange makes it easier to understand the true meaning behind feedback.
